How to raise a support ticket?

Report a problem from the in-app support chat.

Before you start

  • Never share passwords, OTPs or payment details in the chat

App screens are illustrative. The securities quoted are for illustration only and are not recommendatory.

How to raise a support ticket?

Steps

  1. 1Tap the Support chat icon at the top.
  2. 2Describe your issue and tap Send.
  3. 3Tap “Create ticket”.

Your ticket is created — note the Ticket ID shown in chat.

Next stepHow to raise a grievance?Lodge a formal complaint — resolved within 7 business days.

Good to know

Support ticket or grievance?

Use a support ticket for product or account issues. Raise a grievance for a formal complaint — it's resolved within 7 business days.

Can I email instead?

Yes — write to support@qortle.ai.

Related guides

Still need help? Raise a support query