21-Day Resolution
typical response time
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Number of Complaints as per SEBI Guidelines
Data for the month ending - August 2026
| Sr. No. | Received from | Pending at the end of last month | Received | Resolved | Total Pending# | Pending complaints > 3 months | Average Resolution time (in days) |
|---|---|---|---|---|---|---|---|
| 1 | Directly from Investor | 0 | 0 | 0 | 0 | 0 | 0 |
| 2 | SEBI (SCORES) | 0 | 0 | 0 | 0 | 0 | 0 |
| 3 | Other Sources (if any) | 0 | 0 | 0 | 0 | 0 | 0 |
| 4 | Grand Total | 0 | 0 | 0 | 0 | 0 | 0 |
Average resolution time is the total time taken to resolve each complaint in the current month, divided by the number of complaints resolved. Complaint data is updated by the 7th of every succeeding month.
Trend of monthly disposal of complaints
| Sr. No. | Month | Carried forward from previous month | Received | Resolved | Pending |
|---|---|---|---|---|---|
| 1 | August 2026 | 0 | 0 | 0 | 0 |
| Grand Total | 0 | 0 | 0 | 0 | |
Trend of annual disposal of complaints
| Sr. No. | Year | Carried forward from previous year | Received | Resolved | Pending |
|---|---|---|---|---|---|
| 1 | 2025-26 | 0 | 0 | 0 | 0 |
| Grand Total | 0 | 0 | 0 | 0 | |
How to escalate a grievance
Reach out to our team first. If it isn't resolved in time, you can escalate through SEBI's channels.
First response
We acknowledge and work to resolve your grievance on best efforts within 7 business days of receipt.
Full resolution
We aim to fully resolve every grievance within 21 days of receipt.
Escalate to SEBI SCORES
If unresolved within the timeframe, escalate on SEBI's SCORES 2.0 platform (two-level review — RAASB, then SEBI).
Online Dispute Resolution
If still unsatisfied, file on the SMART ODR platform for online conciliation or arbitration.
Grievance Redressal / Escalation Matrix
If you have a grievance, you can reach out to our Support Team for assistance. These details help complainants approach Tradesurf Research Private Limited before filing a complaint with SEBI.
| Designation | Contact Person | Address | Contact No. | Email ID | Working hours |
|---|---|---|---|---|---|
| Compliance Officer | Mahesh Pratap Singh | D1-501 Lunkad Zodiac, Satyam Marg, Konark Nagar, Clover Park, Viman Nagar, Pune, Maharashtra 411014, India | +91 99231 93724 | mahesh.singh@qortle.ai | Mon–Fri 9:00 AM – 5:00 PM |
| Principal Officer | Devendra Laxmichand Gosar | D1-501 Lunkad Zodiac, Satyam Marg, Konark Nagar, Clover Park, Viman Nagar, Pune, Maharashtra 411014, India | +91 72489 70477 | devendra.gosar@qortle.ai | Mon–Fri 9:00 AM – 5:00 PM |
The above details would facilitate complainants to approach the concerned Research Analyst before filing a complaint with SEBI. We aim to resolve all grievances within 21 days from the date of receipt. If your grievance is not resolved within this timeframe, you can escalate it to SEBI's SCORES platform (scores.sebi.gov.in). If you remain unsatisfied, you may access the Online Dispute Resolution (ODR) portal at smartodr.in.
Lodge a complaint with SEBI
SEBI Toll-Free Helpline: 1800 22 7575 / 1800 266 7575
SEBI Office (physical complaints)
Office of Investor Assistance and EducationSecurities and Exchange Board of IndiaSEBI Bhavan, Plot No. C4-A, ‘G’ BlockBandra-Kurla Complex, Bandra (E)Mumbai 400 051